DSL Service Support
24/7 Technical Support:
- Penteledata Technical Support:
- 1-800-281-3564 Press 2, then 3
- Go to Penteledata Help Desk - High Speed DSL
Bandwidth Issues:
- Slow internet Speeds.
- Bandwidth for local connected devices (TVs, Tablets, video games, phones computers etc.) are shared on your internet connection/router.
- Higher “upload” speed may be required for applications such as security cameras and gaming.
- Examples of Possible Bandwith Usage:
- 5 Mbps or less: Basic Web surfing and email
- 5–10 Mbps: Web surfing and email, with occasional streaming and online gaming, shared among a few connected devices
- 10–25 Mbps: Moderate high-definition (HD) streaming, online gaming, and downloading files, shared among several connected devices
- 25–40 Mbps: Heavy HD streaming, online gaming, and downloading, with many connected devices
- 40+ Mbps: Hardcore streaming, online gaming, and downloading, with a large number of connected devices
- Example of Several users connected to the internet:
- Speed represented in the table are for the example only.
- Speeds utilized may vary.
User 1 - Smart TV Streaming Video on Smart TV
Social Media4.00 Mbps
0.03 MbpsUser 2- Smart TV #2 Streaming Hi-Def Movie on Smart TV
Sending Email5.30 Mbps
0.08 MbpsUser 3 - Tablet over WIFI Streaming Music
Playing online game
Audio call with other players2.00 Mbps
0.02 Mbps
0.30 MbpsUser 4 - Computer Social Media
Skype with Friends0.03 Mbps
0.30 MbpsTotal Bandwidth Used 12.06 Mbps - Testing usage and Bandwidth:
- Perform a Speed Test while all users are connected and using the internet.
- Note the results of the speed test.
- Perform a Speed Test with no other users connected and using the internet.
- Note the results of the speed test.
- Compare the two results and you will see the higher usage with all users connected and using the internet.
- If Slower speeds are evident during high usage time from all users, consider upgrading your DSL package.
- Perform a Speed Test while all users are connected and using the internet.