DSL Service Support

24/7 Technical Support:

• Penteledata Technical Support:
  • 1-800-281-3564 Press 2, then 3
  • Go to Penteledata Help Desk - High Speed DSL

Bandwidth Issues:

• Slow internet Speeds.
  • Bandwidth for local connected devices (TVs, Tablets, video games, phones computers etc.) are shared on your internet connection/router.
  • Higher “upload” speed may be required for applications such as security cameras and gaming.
• Examples of Possible Bandwith Usage:
  • 5 Mbps or less: Basic Web surfing and email
  • 5–10 Mbps: Web surfing and email, with occasional streaming and online gaming, shared among a few connected devices
  • 10–25 Mbps: Moderate high-definition (HD) streaming, online gaming, and downloading files, shared among several connected devices
  • 25–40 Mbps: Heavy HD streaming, online gaming, and downloading, with many connected devices
  • 40+ Mbps: Hardcore streaming, online gaming, and downloading, with a large number of connected devices
• Example of Several users connected to the internet:
  • Speed represented in the table are for the example only.
  • Speeds utilized may vary.

  User 1 - Smart TV	Streaming Video on Smart TV Social Media	4.00 Mbps 0.03 Mbps
  User 2- Smart TV #2	Streaming Hi-Def Movie on Smart TV Sending Email	5.30 Mbps 0.08 Mbps
  User 3 - Tablet over WIFI	Streaming Music Playing online game Audio call with other players	2.00 Mbps 0.02 Mbps 0.30 Mbps
  User 4 - Computer	Social Media Skype with Friends	0.03 Mbps 0.30 Mbps
  	Total Bandwidth Used	12.06 Mbps

• Testing usage and Bandwidth:
  • Perform a Speed Test while all users are connected and using the internet.
    • Note the results of the speed test.
  • Perform a Speed Test with no other users connected and using the internet.
    • Note the results of the speed test.
  • Compare the two results and you will see the higher usage with all users connected and using the internet.
    • If Slower speeds are evident during high usage time from all users, consider upgrading your DSL package.