Registering Devices to an Account

SIP Credentials:

1. Why does a customer require SIP Credentials for a device?
   1. The SIP Credentials are used to register any SIP device to the switch.
      1. The SIP device will NOT communicate with the switch without being registered.
         1. Outbound calls will be rejected and the user will receive a recording stating the account is not active.
         2. Inbound calls will receive a Fast busy or a recording depending on the callers provider.
   2. The accounts SIP credentials are a two step account authorization process.
      1. Account ID:
         1. This ID associates the phone to the account setup in the switch.
         2. The 11 digit telephone number of the device.
      2. Service Password:
         1. A case sensitive password allowing authorization to the account ID.
2. Where does the customer find their SIP Credentials?
   1. The SIP credentials are provided in the Welcome Letter when they setup service.
   2. The Welcome Letter is provided to the Customer's Account Manager.
3. What if a customer misplaces their Sip Credentials or requires the Service Password?
   1. Only the Customer's Account Manager is authorized to receive a copy of the Welcome Letter or request the Service Password for an Account ID.
      1. Technical Support will NOT provide this information to any unauthorized contact for the customer.
   2. Please contact you Account Manager for any changes to an account or requests for SIP Credentials.

Account Registration Guides:

1. Yealink SIP Phones:
   1. Current Sales Inventory:
      1. SIP-T21P E2
         1. Download Yealink-SIP-T21P-E2 Account Registration Setup Guide
      2. SIP-T23G
         1. Download Yealink SIP-T23G Account Registration Setup Guide
      3. SIP-T27G
         1. Download Yealink SIP-T27G Account Registration Setup Guide
      4. SIP-T29G
         1. Download Yealink SIP-T29G Account Registration Setup Guide
      5. SIP-T32G
         1. Download Yealink SIP-T32G Account Registration Setup Guide
      6. SIP-T41S
         1. Download Yealink SIP-T41S Account Registration Setup Guide
      7. SIP-T42G
         1. Download Yealink SIP-T42G/S Account Registration Setup Guide
      8. SIP-T46G
         1. Download Yealink SIP-T46G/S Account Registration Setup Guide
      9. SIP-T48S
         1. Download Yealink SIP-T48G/S Account Registration Setup Guide
      10. SIP-W52P
          1. Download Yealink SIP-W52P Account Registration Setup Guide
   2. Discontinued Sales Inventory:
      1. SIP-T28P
         1. Download Yealink SIP-T28P Account Registration Setup Guide
      2. SIP-T38G
         1. Download Yealink SIP-T38G Account Registration Setup Guide
      3. VP530P
         1. Download Yealink SIP-VP530P Account Registration Setup Guide
2. Cisco/Linksys SIP Devices:
   1. Current Sales Inventory:
      1. SPA100 Series
         1. Download Cisco-SPA100 Series Account Registration Setup Guide
      2. SPA8000 Series
         1. Download Cisco-Linksys SPA8000 Account Registration Setup Guide

• Note:
  • All customer changes to the SIP device's programming will revert to the provisioned setting if the power is lost or the device is rebooted.
  • To ensure the changes are not lost, please supply the changes to you sales representative.
    • Additional charges for programming changes may apply.