Follow us on
Network Quality

DSL Troubleshooting

Connecting your Modem:

  • Connect the telephone cable to your broadband DSL modem, and connect the other end to a telephone wall jack.
  • Connect the Ethernet cable from the computer to your broadband DSL modem.
    • If you have a router you should connect your computer to your router and connect your router to your modem.
  • Connect the power cord to your broadband DSL modem and a wall outlet.
    • If you have a router you should connect the power cord to your router and a wall outlet.
  • Your broadband DSL modem’s status LEDs should begin to flash when completing the connection of your broadband DSL modem.
    • Within a few minutes the DSL modem should be ready to connect.

DSL Troubleshooting Guide:

  Question Yes Answer No Answer
1 Is the power light on? Go to question 2. Check AC power connections.
2 Is the sync or status light on solid? Go to questions 4. Make sure the modem wire is in the correct jack.
      Make sure all phone equipment is filtered including answering machines and alarm system.
3 Is the sync or status light flashing? Plug modem in test port at NID and connect AC power to modem. Trouble is with inside wiring if sync or stats light is solid.
    Call Ironton Telephone to report trouble if sync or status light is still flashing. See "Diagnosing Trouble" or call Ironton DSL Tech Support at 610-799-3131.
4 Is the ethernet or Activity-LAN light flashing? Go to question 5. Reset ethernet port.
      Check computer equipment.
      Have computer technician check computer and network.
5 Is the user name and password correct? Contact PenTeleData at 1-800-281-3564. Reinstall username and password.
    For error codes 691 or 769 contact PenTeleData at 1-800-281-3564.