| Number of skillsets |
2 |
| Number of configured agents (available agent IDs) |
20 |
| Number of agent priority levels |
20 |
| Dynamic agent priority levels |
Not available |
| Dynamic call priority levels |
Partial |
| Number of active agents |
10 |
| Number of active calls in all skillsets |
15 |
| Maximum number of active calls per skillset |
15 |
| Number of lines that can be configured for Contact Center |
15 |
| Number of voice ports (shared with Messaging or dedicated) |
8 |
| Number of routing tables per skillset |
2 |
| Number of greetings |
10 |
| Number of steps per routing table |
20 |
| Number of overflow rules per skillset |
20 |
| Number of skillset mailboxes |
2 |
| Number of configured supervisors |
20 |
| Supervisor functionality, including call monitoring |
Muted monitor |
| Maximum number of simultaneous monitoring sessions |
6 |
| Caller Input Tables |
Not available |
| Intelligent Caller Input Routing, Basic: the ability to route a call to an Operator, Auto Attendant, skillset mailbox, CCR Tree or internal or external number. |
Available |
| Intelligent Caller Input Routing, Advanced: the ability to route a call based on multi-digit fixed or variable strings. |
Not available |
| Delegated Contact Center Administration: the System Administrator can create a password to give a Contact Center Administrator or supervisor access to Contact Center administration. |
Available |
| Intelligent Overflow Routing: rules you create to overflow, change the priority of, and move calls to multiple skillsets, a skillset mailbox, an internal or external number, a mailbox, the Auto Attendant or an operator. |
Available |
| Intelligent CLID/DNIS Routing |
Not available |
| Overflow rules per skillset |
20 |
| Overflow skillsets |
1 |
| Service Mode: you specify the start and end times for the day and night skillset for each day of the week |
Available |
| Limited Feature 983 telephone administration |
Available |
| Messaging Manager |
Available |
| Contact Center Reporting |
Enabled with optional Software Authorization Code |
| Expected Wait Times |
Not available |
| Activity Codes |
Not available |
