Business Communication Manager
BCM Portfolio

Norstar ICS
Norstar ICS Portfolio
ISDN Solutions
VOIP Gateway
Remote Utilities

Nortel Terminals / Phones
Business Series Terminals
Meridian Terminals
Mobility Wireless Solutions
IP Terminals

Meridian PBX
Meridian 1 Digital PBX
Meridian Mail
System Software
   Release 19
   Release 20
   Release 21
   Release 22
   Release 23
   Release 24
   Release 25
   Com. Server 1000 Release 3.0
   Com. Server 1000 Release 4.0
   Software Customization
Integrated Applications Portfolio

Communication Server
Communication Server Portfolio

CallPilot Messaging
Call Pilot Portfolio

Support Documentation
Customer Support Files

Hardware Support:

• Option 11C Line Size Expansion: Increases the Option 11C line capacity from the current 3 cabinets to a maximum of 5 cabinets with fiber links between cabinets - long (3 km) and short (10 m) fiber. Option 11C will be able to support an additional 20 IPE cards through 2 additional fiber expansion cabinets.
  • Benefit: Provides cost effective expansions for existing Option 11C customers. Increases addressable market for new Option 11C systems.Benefit: Provides cost effective expansions for existing Option 11C customers. Increases addressable market for new Option 11C systems.
• Meridian M3900 Series Digital Telephones: Introduces 5 new terminals for Meridian 1 Options 11C-81C. 
  • Benefit: Increased user productivity through simplified user interface and simplified directory entry. Increased set personalization and end user empowerment.
• Option 11C T1 Multipurpose Digital Interface: Introduces a new 1.5 Mb DTI/PRI card for Option 11C and introduces keycodes to implement functionality.
  • Benefit: Increases Digital trunking flexibility and provides simple cost effective upgrade from DTI to PRI (SW only change).

Mobility:

• Meridian Companion Enhanced Capacity: Allows users to configure twice the number of users, base stations, and cells for Meridian Companion systems.
  • Benefit: Saves money by minimizing the number of card slots and receivers required for Meridian Companion systems.

Desktop:

• Automatic Hold: Allows users with multiple DNs to toggle between users without putting individual callers on hold before switching.
  • Benefit: Improves customer satisfaction by eliminating accidentally lost callers.
• Call Redirection by Day: Enhances Release 22 Call Redirection By Time Of Day feature by allowing call redirections to be configured by both time of day and day of week. 
  • Benefit: Saves callers time by being routed immediately to most appropriate location.
• Calling Party Privacy Override: Allows users to selectively unblock outgoing caller ID on a per call basis by using a flexible feature code.
  • Benefit: Combines system security/privacy with user flexibility.
• Make Set Busy Improvement: Allows the secretary phone, in a boss/secretary configuration, to toggle the status of the boss' phone between ringing and non-ringing.
  • Benefit: Improves productivity and increases flexibility in manager/secretary environments.
• Distinctive Ringing by DN: Provides a different ringing cadence for each DN appearance on a Meridian 1 Digital Telephone.
  • Benefit: Saves time and improves personal productivity at the desktop.
• Message Waiting Indicator by DN: Provides a separate message waiting indication for each DN on a set with a voice mailbox.
  • Benefit: Increases productivity at the desktop, especially useful for administrators and telecommuters.
• Flexible DID: Allows hotels to dynamically allocate DID lines to rooms so that external callers can be connected directly to rooms without going through an operator.
  • Benefit: Saves time, reduces costs, and improves service for hotel environments.

Call Center:

• Activity Codes for Not Ready: Allows call center agents to enter an activity code to track non-call/post call activities.
  • Benefit: Improves call center forecasting and staffing by tracking non- call activities.
• MQA Enhanced Login: Returns a logged-out MQA set to its original queue rather than a default queue.
  • Benefit: Saves time in call center environments and simplifies MQA login process.
• N Digit DNIS: Expands DNIS capability up to 31 digits.
  • Benefit: Eliminates confusion in call center environments by ensuring each dialed number is uniquely identifiable.

System Administration:

• Instant Incremental Software Management (ISM): Allows Meridian 1 users equipped with an IODU/C to update the system ISM limits, via a keycode, without requiring a SYSLOAD.
  • Benefit: Saves installation time and money because feature additions/ISM changes can be made during the day without taking users out of service.
• Bearer Capability in CDR: Stores the type of ISDN call being made in the system's CDR records.
  • Benefit: Increases revenue by allowing the operator to apply different rates to calls according to the type of ISDN call being made.
• MAT Data Buffering and Access: Allows a Meridian 1 System to store data output and allow those files to be accessed by the MAT PC.
  • Benefit: Saves costs by eliminating the need for buffer boxes to capture Meridian 1 output.
• Call Capacity Report Enhancement: Improves calculation algorithms and extends the time period used for traffic reporting.
  • Benefit: Improves the accuracy of traffic reports and simplifies reporting.
• Meridian 1 Inventory Reporting: Introduces an automated tool for customers and support personnel to produce an inventory report listing cards and sets installed on the Meridian 1.
  
  • Benefit: Saves system administration time and improves inventory reporting accuracy.
• OHAS Half Disconnect Enhancement: Notifies a security/emergency location when telephones enter "half disconnect" status (when the far end disconnects but near end is still off-hook).
  Benefit: Improves safety for customers in nursing home environments.
• End to End Signaling Digits: Provides a customer based toggle to set if the entire End to End Signaling (EES) digit stream is shown when dialed by the user or if no EES digits are displayed.
  • Benefit: Introduces flexibility to turn off the display of EES digits where security/passwords are an issue.

Networking:

• 1.5/ 2.0 MB Gateway: Provides connectivity between T1 and E1 networks. Introduces 2.0 MB PRI connections into North America.
  • Benefit: Integrates international networks more seamlessly, provides additional bandwidth for private network users.
• 510 Trunk Route Member Expansion: Expands the number of ISDN B-Channels that can be associated with a single D-Channel. Previously, 1 D-Channel could support 254 B-Channel members, now, 1 D-Channel can support 510 B-Channels.
  • Benefit: Saves costs by maximizing D-Channel capabilities.
• MSDL/DDP: Port Overload Counter: Provides an overload counter capability on a port-by-port basis. Once the overload threshold is met, only one port is disabled, not the entire MSDL card.
  • Benefit: Isolates potential MSDL downtime issues to a single port.
• MSDL/DDP - Status Enquiry Message Throttle: Provides a mechanism to throttle or eliminate MSDL messages in high traffic situations such as when a D-Channel restart happens between Meridian 1's using Network ACD applications.
  • Benefit: Ensures maximum system performance during high traffic periods.
• QSIG Alternate Routing: Allows the QSIG network to re-route calls on alternate routes if the call cannot be connected over primary routes due to network congestion, temporary failure, etc.
  • Benefit: Allows maximization of network traffic routes by providing support for overflow situations.
• QSIG Compliance Update: Updates existing Q.SIG features to latest specifications.
  • Benefit: Lower networking costs due to support for international standards.
• MCDN Alternate Routing: Allows the MCDN network to re-route calls on alternate routes if the call cannot be connected over primary routes due to network congestion, temporary failure, etc.
  • Benefit: Allows maximization of network traffic routes by providing support for overflow situations.
• MCDN End to End Transparency: Provides Nortel MCDN (Meridian Customer Defined Network) signaling services (NAS, NACD, NMS) over standardized ISDN Qsig Network interfaces.
  • Benefit: Leverages existing investment in MCDN services.