Business Communication Manager
BCM Portfolio

Norstar ICS
Norstar ICS Portfolio
ISDN Solutions
VOIP Gateway
Remote Utilities

Nortel Terminals / Phones
Business Series Terminals
Meridian Terminals
Mobility Wireless Solutions
IP Terminals

Meridian PBX
Meridian 1 Digital PBX
Meridian Mail
System Software
   Release 19
   Release 20
   Release 21
   Release 22
   Release 23
   Release 24
   Release 25
   Com. Server 1000 Release 3.0
   Com. Server 1000 Release 4.0
   Software Customization
Integrated Applications Portfolio

Communication Server
Communication Server Portfolio

CallPilot Messaging
Call Pilot Portfolio

Support Documentation
Customer Support Files

Improved System Performance:

• 68040 Call Processor: 50% increase in real time call processing. Supports increased memory capacity with either 64MB or 96MB.
  • Benefit: 50% real time improvement.
• Option 81C: Combination of Core and Network modules into Core/Net module.
  • Benefit: Smoother upgrade from Option 61C and reduced footprint in the switchroom.

Flexible Remote Capabilities:

• Carrier Remote IPE: Allows placement of remote IPE shelves up to 70 miles away using T1 facilities.
  • Benefits: Centralized OA&M, single database, and feature transparency.
• Supervised Analog Lines: Allows equipment which requires supervision to be connected to the line side of the Meridian 1. This feature provides two types of supervision, battery reversal and hookflash disconnect supervision.
  • Benefit: Provides accurate tracking of analog calls.

Advanced Station and Attendant Features:

• Call Waiting Redirection: Allows unanswered calls presented to the call waiting key/feature to be redirected to the designated Call Forward No Answer (CFNA) number for that station.
  • Benefit: Eliminates interruptions and/or unattended calls.
• Busy Number Redial: Allows analog telephone users to redial a number that was previously busy every time they go off-hook until the number is reached. This feature is activated by using a Flexible Feature Code.
  • Benefit: Simplifies redialing for analog users.
• Customer Call Forward: Allows analog telephone users to forward calls to a central answering service via a Flexible Feature Code eliminating the need to enter a DN.
  • Benefit: Simplifies call-forwarding for analog users.
• Directory Number Delayed Ringing: Provides three opportunities to answer incoming calls to a manager; first by the manager, second by the secretary, third by voicemail. Incoming calls simultaneously ring on a manager's phone while a flashing lamp is provided on a secretary's phone. If, after a specified amount of time, the call is unanswered by the manager, the secretary's phone will begin to ring as well.
  • Benefit: Increased call flexibility for managers.
• Series Call: Allows an external caller to place a single call to the attendant who can then transfer the caller to the first of several desired parties. After the first internal party hangs up, the call is automatically routed back to the attendant who can then transfer the caller to the second desired party and so on.
  • Benefit: Saves the caller time and money by eliminating the need to place separate calls to multiple persons at the same location.
• Semi-Automatic Camp-on: If an attendant has camped-on a call to a busy station, and that station then becomes free, rather than the call being automatically routed to the station, it will route back to the attendant who can then provide a personal greeting before connecting the call.
  • Benefit: Provides personal treatment to the caller and eliminates the need for attendants to place the call on hold and monitor its status.
• Attendant Blocking of DN: Allows the attendant to make a user's station appear busy to incoming callers while they place an external (usually long-distance) call for the user. This ensures that the user's DN is available when the external call has been connected.
  • Benefit: Eliminated wasted call setups by the attendant.
• Conference Warning Tone (Opt 11E): Allows a caller to distinguish between conference warning tone and an intrusion tone.
  • Benefit: Added security for conference calls.

Superior Call Center Performance:

• 500/2500 Disconnect for Outgoing Calls: Provides a signal to predictive dialing equipment when the far end disconnects so that the predictive dialing equipment can disconnect and proceed to the next call immediately.
  • Benefit: Allows more predictive dialer calls per hour.
• Predictive Dialing Fast Transfer Support: Transfers predictive dial calls to an ACD agent in a single step which is at least twice as fast as the previous process.
  • Benefit: Increased effectiveness of predictive dial calls.
• Multiple Queue Assignment: Allows agents to specify which queues to serve (up to five), what priority level to set for each queue, and which supervisor they will to report to. Additionally, their individual DN calls will be forwarded to them no matter which set they are logged in to.
  • Benefit: Enhances skills based routing portfolio by providing additional flexibility and productivity for call centers.
• Virtual Network Services: Provides private ISDN networking features without requiring a dedicated private network.
  • Benefit: Reduced cost of dedicated lines.

Enhanced Networking Capabilities:

• Call-Pickup Network Wide: In buildings with multiple Meridian 1 systems, call pick-up can be used even if the two phones are connected with different systems.
  • Benefit: More efficient call handling for large installations using multiple M1s.
• NI-2 TR1268 PRI Basic Call: Provides standard PRI connection format between PBX and Central Office switch.
  • Benefit: Provides standardized connectivity to multivendor Central Office Switches.
• Calling Party Privacy: Allows Meridian 1 users to block the display of their calling party name and number on outgoing public or private network calls.
  • Benefit: Increased user privacy.
• Network Hotline: Provides a dedicated line between 2 users across a network.
  • Benefit: Increases network productivity.
• Direct Private Network Access: Allows the Meridian 1 to be used as a front end concentrator for long distance service to international customers.
  • Benefit: Provides cost-effective international calling when away from the office.

Increased System Protection:

• Outgoing Call Barring: Allows the user to select one of three pre-defined levels of call barring/blocking for their telephone set.
  • Benefit: Flexible user-defined security.
• Electronic Lock Network Wide/Electronic Lock on Private Lines: Allows users to restrict their telephone's class of service from remote network locations.
  • Benefit: Consistent feature functionality across the network.
• Authorization Code Security: If an invalid authorization code is entered, an alarm is generated to alert the system administrator.
  • Benefit: Helps to identify toll abuse.

Simplified System Management:

• Meridian 1 Initialization Prevention/Recovery: Tracks specific hardware components and if faulty hardware is found, the faulty component is disabled rather than automatically causing a system initialization.
  • Benefit: Intelligent fault detection and reduced system initializations.
• Traffic Period Option: Reports trunk traffic at each interval rather than only reporting traffic when a call is disconnected.
  • Benefit: More accurate traffic reports.
• Trunk Seizure Option: Aligns M1 traffic reports with central office switch by starting accumulation of traffic statistics upon trunk seizure rather than when the call is established.
  • Benefit: More accurate traffic reports.
• CDR On Redirected Incoming Calls: Allows the CDR Record to identify either the answering party or the party that last redirected a call in a redirection chain.
  • Benefit: More accurate call tracking and billing.
• Overlay 15 Restructuring: Restructures the 250 prompts into 24 "gateway" prompts to provide more direct access for system changes and printing.
  • Benefit: Reduces system administration time and effort.
• Set Based Administration: Offers three access levels to change certain system data like: Calling Party Name Display, system time and date, toll restrictions, and TN/DN correspondence. Additional changes can be made to Option 11E including: changing Route Access Codes, trunk installation and removal, and auto- set installation via model sets.
  • Benefit: Simplifies system administration.