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Generic X11 Release 19 - North America (3/93)
New business features in X11 Release 19 offer a collection of station activated call handling capabilities that provide the user with more flexibility while insuring system security is maintained. Call center enhancements enable the Meridian 1 system to provide more information to agents and supervisors improving call management and efficiency. Improvements in the Operations, Administration & Maintenance (OA & M) area support faster system installations, fewer service calls, and better customer responsiveness. ISDN Basic Rate Interface and Networking opens the door to more standardization and increases system capabilities.
Business Features:
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User Selectable Call Redirection: Select and change call redirection DN from the user set. Select number of rings before the call is redirected from user set or administration terminal.
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Call Forward Reminder Tone: A distinctive dial tone alerts analog set users that the phone is forwarded.
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Internal Call Forward: Allows internal calls to be forwarded while external calls ring through.
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Station Specific Authorization Codes: Defines authorization code access for each station.
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Handsfree Voice Call: Optionally allow either handsfree answerback or manual answerback for Voice Call and Intercom (with Voice Option) features.
Call Center Enhancements:
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ACD Display Queue Enhancement: Shows call center queue status on the agent set:
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Number of calls waiting in queue
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Number of agents staffed in the queue
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Longest wait time of a call in queue
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Number of virtual calls overflowed from other queues
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ACD Display: Displays new screens "Logged Out" and "Not Ready" when appropriate.
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DNIS Enhancement: Redisplays DNIS information on a terminating set after call modification over auxiliary processors and/or remote switches.
Operations, Administration & Maintenance:
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Single Terminal Access: Provides convenient, centralized access for the administration of Meridian 1 and application processors, such as Meridian Mail, Meridian Max, CCR, and Meridian Link from a single terminal.
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Multi-User Login: Allows up to three users to log-in to the Meridian 1 for administration purposes.
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Overlay Restructuring: Enables direct access to gateway prompts for more efficient changes to the configuration record and lets the administrator enter commands in one overlay to be executed in another.
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Fault Management: Provides Alarm Filtering, Formatted Output and, for Option 81, System Message Lookup Utility:
Networking Features:
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B8ZS on DTI: Allows Digital Trunk Interface loops to be configured for Bipolar with 8 Zero (B8ZS)/Extended Superframe (ESF) line encoding.
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Transparent Data Networking: Allows data calls to tandem through multiple Meridian 1 systems before terminating onto the public network. SDI on MSDL - Supports SDI applications on the Multi-purpose Serial Data Link (MSDL).
ISDN Basic Rate Interface:
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Meridian 1 Packet Handler: Provides an integrated solution for packet data transmission. Allows users to take advantage of ISDN BRI packet data applications cost effectively.
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Basic Rate Signaling Concentrator: Supports up to 100% ISDN BRI lines.
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National ISDN Support: Supports basic calling services and supplementary features, including Conference.
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M5209 ISDN BRI Telephone: New addition to the ISDN BRI terminals portfolio.
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