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Overview:
 Meridian 1 Option 11C is a digital private branch exchange (PBX) for enterprises, delivering advanced applications and carrier-grade, five-nines reliability for traditional voice and Voice over IP (VoIP) communications. Expandable to 800 lines, the Meridian 1 Option 11C supports desktop and system features of larger Meridian 1 systems, including digital and IP telephones, IP Gateways, mobility (802.11) communications, voice messaging, call center, PC-based system management, and multimedia applications.
Key Features:
- Ideal solution for small to medium-sized enterprises, from 60 to 800 users.
- Uses the same X11 software used in larger Meridian 1 systems.
- Can be configured for either single-site or multi-site businesses.
- Supports VoIP with Meridian 1 ITG Gateways and IP desktop telephones.
- Offers IP Expansion Option, which supports distribution over IP.
Features:
- Motorola 68040 Commercial Processor: Packs the rich feature set of larger Meridian 1 systems into its smaller footprint. This processing capability enables Meridian 1 Option 11C to support the rich suite of desktop, attendant, networking, administration, and Voice over IP (VoIP) applications delivered with Meridian 1 X11 software. All with the carrier grade five nines reliability.
- Ethernet Connection: Provides an Equipment LAN (ELAN) connection into server-based applications such as Symposium Call Center Server (for intelligent skill based routing within Call Centers), standalone CallPilot servers (for Unified Messaging), and Optivity Telephony Manager (for PC based system administration). It can also be used to deliver Simple Network Management Protocol (SNMP) alarm traps to open management workstations such as Optivity Network Management System or HP OpenView. SNMP compatibility allows more efficient Meridian 1 alarm management, to provide a unified view of network operations in managing both voice and data networks.
- Keycode Software Activation: Offers a software delivery system which enables Feature Packages and Terminal Number levels to be activated by keycodes, allowing for much quicker and easier order fulfillment. X11 Software release upgrades are handled via PCMCIA cards. All of the software features of the release are then loaded onto the Option 11C system and just those features desired by the business can be activated. Keycodes also address adding or modifying features as business needs change or expand.
- Easy-to-Use Digital and IP Telephones: Bring all the powerful features and services of the Meridian 1 Option 11C to each desktop, thereby helping employees communicate better and improving productivity company-wide. Choose from a wide selection of M3900 series telephones to match the specific needs of each employee. In addition, if the enterprise is seeking to bring Voice over IP (VoIP) to the desktop, the IP Phone 2004 and IP Softphone 2050 provide the robust feature sets of our traditional digital telephone portfolio with IP telephony administrative advantages, such as lower-cost adds, moves, and changes, that are inherent with IP Telephone administration.
- Effective Voice Messaging: Gives the tools to provide personal and professional attention to everyone who contacts the company—whether by phone or by fax. For unified messaging, CallPilot brings email, voice mail, and fax management to each employee's desktop PC. Mailbox management is point and click. Meridian 1 Option 11C also supports traditional voice mail solutions. The Meridian Mail Card Option provides voice mail messaging as well as a wide variety of other features for efficient message management. And with Meridian Mail networking, cost-effective and efficient voice messaging can be provided to any location within the network, delivering the same features to everyone in the company and simplifying communications.
- Call Center Management: With Nortel web portal solutions portfolio, businesses can take advantage of the latest advancements in skill base routing and customer relationship management applications. Whether it's for a workgroup call center with Symposium Call Center Express or the most robust of call centers with Symposium Call Center Server, portal solutions portfolio from Nortel improves operating efficiency with functionality that delivers the best in customer service.
- Powerful Networking: Used throughout the network, a powerful suite of Integrated Services Digital Networking features and standards are supported with ISDN Q.Sig. ISDN is a set of standards that is capable of transmitting fully digital communications (voice, data, fax and image) over the same facilities. With Q.Sig support, these transmissions can also be across the network, even if switches are made up of multiple vendor platforms (provided these vendors also support the Q.Sig standard). Option 11C's robust ISDN feature set benefits the business as it expands to multiple sites with centralized services (for administrative savings) and distributed intelligence (for added system resiliency and customer responsiveness). Examples of centralized services across the network include Uniform Dialing Plan and Centralized Messaging Services, which standardize user interfaces while simplifying administration.
- Distribution over IP: With the IP Expansion Option, Meridian 1 Option 11C expansion cabinets that house Intelligent Peripheral Equipment (IPE) can be distributed across campus via 100Base-T Copper or 100Base-F Fiber point-to-point. This gives businesses the opportunity to leverage existing bandwidth to QoS-enable VoIP communications, with full survivability of the remote expansion cabinets should a power outage or network failure occur at main headquarters.
- PC System Management: Optivity Telephony Manager provides a powerful suite of Windows-based applications that enables the conduction of traffic analysis, configuration of Meridian digital and IP telephones, and performance of call tracking and billing functions—either on site or remotely over the web.
- Flexible Remote Solutions: IPE supports the Remote Office 9150/9110/9115 portfolio, bringing flexible, feature rich, and powerful branch office and telecommuter remote solutions to the enterprise. All three offerings support both traditional voice and VoIP communications at the remote location, whether it's a branch office or employee's home office.
Benefits:
- Ideal solution for small to medium sized enterprises with expandable capacity up to 800 lines.
- Operates on the same X11 Software as larger Meridian 1 systems in the portfolio, delivering the same desktop, system, and security features available to the business as these larger systems.
- Supports all Meridian 1 networking protocols and the full range of integrated Meridian 1 applications, including: Meridian Mail, CallPilot, Symposium Call Center, Conference Bridge, Recorded Announcer, Personal Call Director, Auto Attendant, and Hospitality Voice Services.
- Provides for VoIP with Meridian 1 ITG Gateways and IP desktop telephones, such as the i2004 Internet Telephone and the i2050 Software Phone.
- Sustains distribution over IP with the IP Expansion Option, enabling Option 11C Expansion Cabinets to be distributed point-to-point over 100Base-T Copper or 100Base-F Fiber via the QoS data network. Additionally, the IP Expansion Option cabinets act as fully survivable remote units, delivering an extra measure of reliability to small and medium-sized enterprises.
- Designed to be modular, flexible, and easily accommodating to future technologies. ITG Trunk and Line Gateways enable adoption of VoIP at a pace that's right for the business—one card at a time or with full deployment.
- Over 450 software features are available with X11 Release 25 software—leveraging the same feature set as that available on the larger Meridian 1 systems. As business grows, features integrated into daily business practices, such as voice messaging or automatic call distribution (ACD), are carried forward, eliminating re-training costs.
- Common Intelligent Peripheral Equipment cards (IPE) are used on all Meridian 1 system options to deliver true investment protection to the enterprise. This is particularly important to small businesses, whose needs can change rapidly.
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