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Overview:
Meridian Mail Reporter is a robust, feature-rich management tool that helps make the Meridian Mail system run more efficiently, protects from toll fraud, and maximizes the cost-effectiveness of the system by billing back special services to the departments or people who use them. Meridian Mail Reporter provides an easy-to-use, Windows-based way to effectively track, monitor and manage services and traffic flow for better overall system performance. Meridian Mail Reporter generates up to 38 different reports to help accurately monitor the complete operation of the voice mail messaging system.
Features:
Meridian Mail Reporter generates a variety of easy-to-use, standard reports designed to help monitor and manage voice mail function more effectively:
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Nine Alert Reports: Helps maintain the integrity of the voice mail system by identifying potential problems with hardware, software, applications or security.
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Five System-Level Reports: Enables performance analysis of channel and disk storage resources, and maximizes system efficiency.
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19 Application Reports: Provides monitoring the service quality of individual users to both internal and external customers.
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Five Charge-Back Reports: Helps create fair and accurate billing for end-users or departments who use special services.
Specific reports include:
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Critical SEERs Alert
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Failed Outcalls Alert
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Bad Remote Notification Target Alert
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Failed Networking Sessions
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Failed Fax Delivery Alert
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Excessive After-Hour Logons Alert
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Excessive Thru-Dialer Accesses Alert
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Excessive Failed Logons Alert
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Excessive Incomplete Voice Mail Accesses Alert
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SEER Query Report
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Channel Problem Identification Report
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Disk Usage Monitor oSystem Traffic Summary
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Meridian Mail Productivity Report
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Voice Messaging Activity Report
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Mailbox Counts
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Messaging Usage Report
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Call Answering/User Responsiveness Report
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Mailbox Session Analysis
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Inactive User Report
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Top Users of Storage Report
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Users Exceeding COS Storage Limit
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User Directory
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Class of Service
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Network Activity
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AMIS Open Networking Activity Report
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Outcalling Activity Report
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Outcalling Audit Trail Summary Report
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Outcalling Audit Trail Detail Report
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Multimedia Application Caller Analysis
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Fax Delivery Activity Report
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Fax Audit Trail Summary Report
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Fax Audit Trail Detail Report
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800 Access Bill-back File
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Voice Mail Usage Bill-back Report
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Outcalling Bill-back Report
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Networking Usage Bill-back File
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Faxback Outcalls Bill-back File
Benefits:
Easy-to-generate reports enable following call patterns, enhancing security, aligning system capabilities to better suit the needs of the dynamic workforce, and help determine appropriate training requirements. Benefits include:
- Accurate Charge-Back: Helps generate detailed and easy-to-follow reports of who is using which special features so that costs can be charged back to users.
- Quality Assurance: Provides reliable information on who top message storage users are, how quickly the workforce is responding to messages and how effective training programs are.
- Future Planning: Helps maintain an up-to-the-minute assessment of the overall system utilization so to plan for future requirements. Beyond voice mail requirements, Meridian Mail Reporter can help track which applications are receiving the most usage—an important tool for managing business operations.
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