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Overview
ICD is a fully integrated, server based application that resides within a single Intelligent Peripheral Equipment (IPE) card slot on Meridian 1 systems or within a single card slot on the Media Gateway chassis for CS 1000 systems. ICD provides you with the ability to screen and route your calls to multiple phones based on customized profiles. It also allows you to distribute just one telephone number to your associates, rather than dealing with multiple phone numbers. ICD provides flexible access with a browser user interface as well as a telephone user interface.
Key Features:
- Provides a find me/follow me capability such that users choose how they should be reached
- Intuitive user interfaces provide quick anywhere/anytime access to key ICD functions
- Remote dial helps reduce toll charges by providing remote users access to PBX dialing plans and trunking facilities
- Volume control enables users to raise or lower the talking and listening volume
- Greeting choices: system greeting or personal announcement recorded by the ICD user
Features:
- Name request option for discretionary call receiving and call handling
- Calling Line Identification option allowing users to choose to identify their callers by listening to CLID information via the phone
- Search options: Sequential (search for the called party by calling one phone first and then the next) or Parallel Search (ring all phones at once)
- Dial restrictions allow ICD to check the telephone number to which it is being directed and determine if it is within the dialing parameters defined by the administrator
- Caller Entertainment provides pre-recorded announcements until the search for the called party ends, keeping them informed of the status of the call
- Call Answering Password enhances security for ICD users
- Call Prioritization into high priority calls that need to be answered immediately or lower priority calls that are placed directly into voice mail
- Supports Remote Dial enabling users to get access to PBX features by dialing in to the ICD card, such that they can make calls as if they were directly connected to the PBX
Benefits:
- Ideal for any organization that has road warriors, a mobile sales force or any employees that are on the go.
- Ability to enhance your employees' productivity levels while simultaneously enhancing your customer satisfaction levels
- Provides employees with the ability to discreetly screen and route their calls while ensuring their accessibility to customers.
Technical Specifications:
- System Compatibility
- Meridian 1 Options 11E, 11C, 21E, 51, 51C, 61, 61C, 71, 81, and 81C. Option SL-1 NT and XT systems upgraded to support IPE cards. CS 1000 portfolio.
- Physical Location
- Meridian 1 IPE shelf or CS 1000 Media Gateway
- Software Release
- X11 Release 19 and higher supports up to 16 ports. X11 Release 22 and higher supports 32 ports. CS 1000 Release 1.0 or higher supports 32 ports
- Initial Port and User Capacity
- 8 Port 50 User, 16 Port 100 User, 24 Port 150 User, 32 Port 200 User
- All of these port/user capacities can be grown to a maximum 32 port 300 user capacity
- Environmental Requirements
- Same as Meridian 1 equipment
- Meridian 1 Interfaces
- Power Requirements
- Requires a 3 Amp current from 5V supply
- Voice Mail Requirements
- Third party voice mail systems must have express messaging capability
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