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Overview
Integrated Call Assistant (ICA) is a fully integrated, multi-featured automated attendant and intelligent recorded announcement device that routes calls through caller interaction with voice menu prompting.
ICA increases customer service and staff productivity by routing calls even when an operator isn't present or available. ICA provides callers with easy 24-hour access to automated self-service menus, which speeds call processing by routing customers to vital decision-making information. ICA automatically routes callers to the services they want, allowing employees to focus on higher-level customer service and support issues. The improved efficiency combined with better customer communications translates into enormous time and cost savings for your company.
Key Features:
- Integrated solution providing easy installation of ICA card into a single Meridian 1 IPE shelf
- Emulates digital phones providing feature transparency with Meridian 1 systems using the call handling functions of a digital set
- Location flexibility for easy configuration and administration
- OA&M over a LAN with Ethernet connectivity, through a Web-based Browser User Interface (BUI), or through a Telephone User Interface (TUI)
- Automated solution providing easy 24-hour access to automated menus that route customers to vital company information and resources
- 366-day calendar allows messages and other menu choices to be programmed and played based on the time, day and date specified
- Supports multiple languages
Technical Specifications:
| System Compatibility |
Meridian 1 Options 11C, 51C, 61C, 81C and earlier Meridian 1/SL-1 systems equipped with Intelligent Peripheral Equipment. |
| Software Release |
Release 19 or higher for cards with up to 16 ports; Release 22 or higher for cards with up to 32 ports; Uses ACD packages for routing by DNIS |
PCMCIA Device Options:
| Characteristic |
Specification
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PCMCIA Flash Card
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PCMCIA Disk
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| Voice greetings (use in front of voice menus) |
16 (Maximum 10 seconds each) |
32 (Maximum 10 seconds each in 8 languages) |
| Voice Menus |
16 (Maximum 60 seconds each) |
32 (Maximum 60 seconds each in 8 languages) |
| Language capacity |
One |
Eight (American English, British English, French, Latin American Spanish, Brazilian Portuguese, Chinese, Japanese & Korean) |
| Incoming FAX auto detection |
Yes |
Yes |
| Name dialing |
Yes |
Yes |
| Database upgradeable via FTP |
Yes |
Yes |
| Database name capacity |
1,000 |
10,000 |
| CLID & DNIS driven menus for routing |
Yes |
Yes |
| Personal Verification recordings |
Not available |
3,000 subscribers (up to 3 seconds in length) |
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