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Overview
CallPilot 4.0 provides a variety of new unified messaging features, as well as Cost of Ownership improvements designed to help reduce on-going management and maintenance costs. CallPilot is a unified messaging application for businesses using Meridian 1 PBX phone systems, Meridian SL-100, Communication Server 1000, and CPE Centrex systems. It combines voicemail, e-mail and fax messages into a single mailbox — accessible by phone, any desktop PC, or mobile e-mail enabled devices (PDAs). CallPilot Unified messaging provides a compelling solution for businesses that are looking at reducing costs, improving productivity, and staying connected to their customers and suppliers.
Key Features:
- Provides access to e-mail, faxes, and voicemail from any touchtone phone, desktop PC e-mail client, browser-enabled PC, or mobile e-mail enabled device.
- Does not impact e-mail servers or generate high volumes of LAN or WAN traffic.
- Can be used in a variety of client environments, including Microsoft Outlook, Lotus Notes, Novell GroupWise, Internet mail clients including Netscape and Qualcom Eudora Pro, Macintosh, Linux, and Citrix environments.
- Mobility packages provide access to e-mail by phone (Text-To-Speech - TTS) and voice commands (Speech Activated Messaging - SAM) for hands-free access to messages.
- Delivers Web-based administration and end-user mailbox administration from any Web-enabled PC.
Features:
- Compose, Send, Reply, and Forward voicemail and faxes from a desktop PC client, Web enabled browser, or telephone
- Each CallPilot message can include text, voice, and fax in a single message
- Call the sender of a voicemail, fax, or email message with a single click
- Click-to-Call - Initiate a call from any directory entry
- Address book integration to quickly address voice and fax messages
- Instant Messaging integration provides the message senders presence status from within the e-mail/CallPilot interface
- Reply to messages with an Instant Message (IM) using MCS 5100 or Windows Messenger
- Speech Activated Messaging (SAM) gives you hands-free access to messages
- E-mail by Phone provides text-to-speech capabilities for accessing e-mail when away from your PC
- Remote message notification to PDAs, pagers, cell phones, or RIM devices
- Access to messages via mobile e-mail enabled devices (PDAs, etc.)
- Personal message distribution lists and broadcast message options
- Adjust voicemail playback options (volume, speed-up, slow-down, rewind, fast forward, etc.)
- Message blocking options will prevent private voice messages from being forwarded or saved to an external media source
- My CallPilot Web messaging provides access to voice, fax, and e-mail messages from any location
- My CallPilot Web pages for personal user mailbox administration and access to "how to" information - Users can change passwords, manage distribution lists, set-up notification options, and manage their personal greetings, all from an intuitive Web interface
- CallPilot Manager Web pages for maintaining and managing your CallPilot system
- Simplified configuration of caller services, including auto attendants and voice menus with CallPilots' Application Builder
- CallPilot Reporter Web pages that provide over 50 pre-defined reporting options
- Support for networking with other messaging systems using industry standard protocols such as VPIM and AMIS
- Alternate User Interfaces (AUIs) are provided to ease the transition from competitive messaging systems
- Symposium integration for voice services -- enables Symposium Call Center Server (SCCS) customers to integrate with CallPilot
- Three hardware platforms to choose from: IPE, Tower and Rackmount
Benefits:
- Access messages from anywhere, any device, any time
- Users can save 50 percent of time spent sending and retrieving messages by using CallPilot to integrate voice, fax, and e-mail messages
- Mobile workers can remain productive while away from the office
- Reduction in fax machines, fax lines, and employees' time spent running to and from shared fax machines
- Web-based personal mailbox administration with My CallPilot - off-load tasks that are typically handled by an administrator
- No impact to existing e-mail servers
- Simplified installation and deployment using automated software delivery systems such as Microsoft SMS
- Web based management from any location
Unified Messaging Clients:
CallPilot is supported in a variety of client environments and is considered the most versatile unified messaging application in the market.
- Desktop messaging:
- Microsoft Outlook
- Lotus Notes
- Novell GroupWise
- Internet mail:
- Outlook Express
- Outlook 98
- Outlook 2000
- Outlook 2002
- Netscape
- Qualcomm Eudora Pro
- My CallPilot Web messaging available using Netscape and Microsoft Internet Explorer
- Macintosh My CallPilot Web messaging
- Linux Mozilla and Firefox My CallPilot Web messaging
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