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Business Communication Manager
BCM Portfolio
   BCM 200/400
    BCM 50
    BCM Call Center
      Technical Specifications

Norstar ICS
Norstar ICS Portfolio
ISDN Solutions
VOIP Gateway
Remote Utilities

Nortel Terminals / Phones
Business Series Terminals
Meridian Terminals
Mobility Wireless Solutions
IP Terminals

Meridian
Meridian 1 Digital PBX
Meridian Mail
System Software
Integrated Applications Portfolio

Communication Server
Communication Server Portfolio

CallPilot Messaging
Call Pilot Portfolio

Support Documentation
Customer Support Files

 Business Communication Manager Call Center
TECHNICAL SPECIFICATIONS
Features BCM Professional Call Center BCM Basic Call Center
Agent Features
Active Agents 80 10
Agent ID's 250 20
Configured Agents 250 20
Agent Make Busy Yes Yes
Password Protection of Agent ID's Yes Yes
Post Call Completion Timer (Wrap) Yes Yes
Agents Set Information -CLID/ANI Yes Yes
Agents Set Information - Line # Yes Yes
Management
Historical Reporting Yes Yes
Real Time Reporting Yes Yes
GUI Administration Yes Yes
Client Administration (OA & M) Yes-Browser Yes-Browser
Routing
Skillsets (Queues) 50 2
Delay Answer as a routing step Yes Yes
Forced and Manual Call Presentations Yes Yes
Recorded Announcements 150 10
Skillsets Expected Wait Time Announcements Yes Yes
Routing Tables per Skillset 2 2
Skillset Mailboxes 50 2
Multi Media Call Center
Multi Media Call Center - Click For Agent Yes Yes
Follow Me Browsing Yes Yes
Screen Synchronization Yes Yes
Supervisors
Supervisor Telset 80 10
Supervisor MIS 16 16
Supervisor Help Yes Yes
Supervisor Monitor Yes Yes
Supervisor Silent Monitor Yes Yes
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