• Basic Call Center, Professional Call Center, and Multimedia Call Center are keycoded options on Business Communications Manager requiring no additional hardware.
• Skill-based routing directs the caller to the appropriate support person for large call center functionality in a small business.
• Intelligent Routing based on source, destination, or caller input allows calls to be handled more efficiently.
• Real-time and historical reporting provide accurate detailed reports for the Call Center Supervisor available with Call Center Reporting.
• Choice of software or hardware wallboard offer support for traditional or advanced Call Centers with reporting.
  

Features & Benefits:

Basic Call Center

• 10 active agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes
• Fully functional informal Call Center
• Cost effective, easy to use
• Supervisor Functions:
  • Supervisor Help
  • Silent Monitor
• Expected Wait Time
• Overflow Routing
• Call Center Reporting Optional 

Professional Call Center

• Up to 80 active agents, 50 skillsets, 20 routing steps/skillset, 150 built-in announcements, 100 lines, and 50 skillset mailboxes
• Supervisor Functions:
  • Supervisor Help
  • Silent Monitor
• Expected Wait Time
• Intelligent routing
  • Skill-Based Routing
  • Caller Input Routing
  • Overflow Routing
• 100 Simultaneous Calls
• Call Center Reporting included 

Multimedia Call Center

• Click for agent - voice
• Click for agent - chat
• Web page push (caller and agent)
• Follow-me browsing
• Screen capture push (agent)