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 Business Communications Manager (BCM) 200/400 delivers small/medium-sized businesses and branch offices the only converged voice/data solution in the industry, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, the BCM has the capabilities businesses need including telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more.
Incorperate a Survivable Remote Gateway to extend Communication Server 1000 features to a small branch office
Key Features:
- Cost-effective scalability from 10 to 200+ stations using a mix of digital and IP stations.
- Simplified network infrastructure cuts costs by connecting IP phones over the LAN wiring system, seamlessly extending features to multiple sites through IP connectivity and streamlining network management. IP trunking enables a business to optimize network bandwidth and reduce network costs.
- Redundancy options, including power, fans and hard-drive, automatically detect failures and switches over seamlessly without any loss of service. This optional feature provides protection where security and reliability are the key drivers to communications systems.
- Browser-based management simplifies installations, and provides an intuitive wizards-based method of managing the network from any Web-enabled workstation.
- Unparalleled telephony features - with the most complete telephony feature offering for small sites, no business has to make compromises on how to process critical customer calls.
- Full suite of applications - including voice messaging, unified messaging, interactive voice response, multimedia call center and wireless, enable your business to streamline costs, be more productive, and better serve customers.
Features & Benefits:
- IP Telephony supports powerful new e-business applications that level the playing field with larger competitors, extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges on site-to-site calls.
- Universal Internet Access for all connected users and workstations, including access to corporate intranets, support for intra-site Virtual Private Networks (VPNs), and remote connectivity for mobile or home users.
- Call Center Applications combine the reach of the Web with personalized agent interaction and customer support.
- Wireless Solutions break the chains that tie users to their workstations, giving Call Center agents hands-on access to samples and supporting wireless scanners for efficient inventory procedures.
- Hybrid Environment leverages existing investments in Meridian, Norstar and Communication Server 1000 systems, offering a future-proof migration strategy.
- Unified Messaging allows users to manage all their voice, fax, and e-mail messages from a single application on their multimedia-equipped PC or laptop.
- Interactive Voice Response allows businesses to offload routine transaction and customers to access pertinent information 24 hours a day, 365 days a year.
- Centralized Voice Mail and Management The networking capabilities of IP telephony make centralized applications for messaging and management more cost effective than ever before. Enterprises receive the benefits of standard greetings, global administration, and a common interface across their network.
Download BCM 200/400 Technical Specifications
Download BCM 200/400 Version 4.0 System Overview
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