Repair Support and Trouble Shooting

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Repair Services
Diagnosing Trouble
Testing Inside Wiring
Wiring the Interface

Repair Cautions

Repair Rates

Support Pages
Customer Support Files

Basic steps for trouble shooting if you don't have dialtone

794, 769 & 799 Customers only
Repair Service...................... 611
If no answer........... 610-799-3131

If your telephone is not working, please follow the steps listed in the links on the left to see if the problem is in the telephone, inside wiring or in Ironton Telephone Company's lines. By finding the source of the problem, you will know whom to call to have the problem repaired.

Note:
Ironton Telephone Company does not repair third party telephone equipment. A service fee will be charged for a problem to telephones or related equipment if you call us to your residence or business. If you subscribe to our inside wiring plan, there will be no charge for the service call.

If you are having problems making long distance calls, please contact your long distance company.
If the problem is with the lines outside of your home or business, Ironton Telephone will resolve it promptly, and in most cases without cost to you.
If the problem is with the inside wiring or jacks you may do the following.
- Make your own repairs.
- Have an electrician, contractor, or another party make the repairs.
- Call Ironton Telephone to make the repairs for a fee based on the amount of time and cost of materials needed to perform the work.

The responsibility of maintaining the inside wiring may not be yours if you reside in an apartment, dorm, condo, co-op, nursing home or other group living facility. Please contact your landlord or manager to determine responsibility.