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| Location: Home | Services | PenTeleData DSL | End User FAQs | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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PenTeleData DSL End User Faqs |
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DSL (Digital Subscriber Line) is an "always on" high-speed Internet connection. With DSL, you can access all of the resources of the Internet whenever you choose, without busy signals, or connection/disconnection delays or interruptions. DSL modems use digital coding techniques to employ the additional capacity of your standard telephone line. A complex web page that can take a minute to download using an analog modem will arrive in seconds with a DSL connection. For small businesses, DSL can be a much more cost-effective data service than a slower ISDN or more expensive T1 line. The service is billed on a monthly basis, usually for a fixed price for unlimited usage.
What are the Main benefits of DSL?
Can I use my telephone and computer at the same time with the DSL modem? Presently, Ironton Telephone offers voice and data over the same telephone line. The Westell modem will simultaneously pass voice and data over a single telephone line. It provides a standard 10Base-T Ethernet port using an RJ-45 jack for connection to the user's PC. A pass through RJ-11 telephone jack is also provided that will enable subscribers to maintain telephone service in the same room. The DSL modem easily plugs into existing home wiring using one of the existing RJ-11 jacks within the residence. Your telephone will be unaffected by the addition of the DSL modem. The telephone technician will wire the DSL modem on a dedicated pair.What are the Prolog Express system requirements? In order to utilize DSL service, a 10Base-T Ethernet Network Interface Card (NIC) must be PRE-INSTALLED in your computer, or you can access the DSL modem through your USB port on the computer.
My computer does not have a network card. Must I add one to use the DSL modem? No. The DSL modem can be used with a Network Interface Card (NIC) that is 10Base-T compatible, or using the USB port on the back of the modem. For ease of installation and configuration, PenTeleData highly recommends that the NIC be used and is compatible with Windows® 95 (or higher). For Macintosh® computers, the software drivers must be compatible with the operating system in use because USB will not work with the Macintosh OS.How do I connect my computer to the DSL modem? Once the DSL modem is connected to the phone line (RJ-11 Jack) you can run the 10base-T cable to a NIC card or use the USB wire to connect with the USB port on your computer. Once the connections are made the DSL modem should be active for use.My new computer contains a DSL modem. Can I use that? Yes, but Ironton Telephone nor PenTeleData can not support any other DSL modem other than the one provided with the Prolog Express DSL connection. I have a Macintosh Computer, can I still use the DSL modem? Yes. Most network cards for Apple computers are bundled with the software needed to configure TCP/IP. The documentation included with the card should contain the configuration information. Be sure that the card you purchase is used for 10Base-T connectivity. Please note that USB connection will not work with the Macintosh OS because drivers are not designed for the OS.What is the difference between xDSL and ADSL, and how does ADSL work? xDSL refers to a family of Digital Subscriber Line technologies. ADSL (Asymmetric DSL), a type of xDSL, is designed to provide different downstream and upstream speeds.The User’s Guide mentions “downstream” and “upstream”. What do these terms mean? "Downstream" is the direction your data travels from the Internet to your computer; "upstream" is the direction the data travels from your computer to the Internet. The DSL modem can provide a downstream rate up to 3Mbps and an upstream rate up to 400Kbps.Ironton Telephone Co. currently offers three speed options:
PenTeleData DSL connection speeds refer to the optimal line rates between your home or business location and our serving office. External factors that can affect throughput speeds include Internet traffic at a given time, signaling information, user content, overhead and equipment speeds at the web sites accessed by the user. The data transfer speed (throughput) will be less than the line rate once these and other factors, not under Ironton Telephone Co.'s control, are taken into consideration. Since PenTeleData DSL is offered on a "best effort" basis, it cannot be guaranteed to achieve optimal speeds. Can I continue to AOL with PenTeleData DSL? Yes. AOL has a service plan called "Bring your own Access". For about $10 a month, you can use the familiar AOL environment through the PenTeleData DSL Internet connection. The AOL connection screen will allow you to select another connection profile that assumes existing TCP access (a DSL connection). No attempt is made to use the modem to dial AOL when the profile is changed. Once your DSL service has been installed, you can change your AOL pricing plan to the "Bring your own Access" option if you choose to continue to use your AOL account. You will receive two bills for your Internet service - one from AOL and the other bill from Ironton Telephone Co.Do I still dial the same number for my ISP when I switch to the DSL modem? No. In fact, you will not need to dial any number at all! With the DSL modem and PenTeleData DSL service, you will be "permanently" connected to the Internet through your ISP. Once your computer has been configured with the information provided to you by your ISP, you will be connected to the Internet as soon as your computer is booted up.Will a splitter be used with the DSL in the same manner as an ADSL configuration? No. The DSL modem solution ensures data connection integrity, minimizes signal attenuation, and the need for a splitter by utilizing a lower data frequency spectrum. In a few cases, higher frequency data signals enter the voice spectrum and cause "noise" in the telephone. Small in-line filters, which plug into the RJ-11 telephone jacks, are available to filter these signals and eliminate this noise.Can I network more than one computer in my home to PenTeleData DSL? Yes. It is possible, but Ironton Telephone Co. and PenTeleData do not support home networking at this time. Will the DSL modem make my web access faster? Yes. After you have configured your computer to work with the DSL modem, your Internet connection will provide downstream speeds of up to 1.5 Mbps and upstream speeds of up to 512 Kbps. Although the DSL modem cannot make a slow server go faster, you will notice a significant increase in performance once the server responds.I am currently running MS-DOS 6.20. Can I use the Westell modem? No. Although MS-DOS 6.20 is capable of supporting TCP/IP, the Internet browsing software is based upon Windows® 95 or higher. Point-to-Point Protocol over Ethernet is a method used to encapsulate your data for transmission through Ironton Telephone Co.'s network. WinPoETTM is the PPPoE setup used by Ironton Telephone Company.How do I prepare my computer to run PenTeleData DSL? When you subscribe to PenTeleData DSL, you will receive a Westell modem that will connect to your Ethernet card and your telephone jack. You will need to load WinPoETTM software, the PPPoE setup used by Ironton Telephone Co. to provide your DSL service. |
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