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You access your mailbox so that you can listen to your messages, record your greeting, or create a password. You can access your mailbox from your own phone, or from any other touch tone phone.
Access Numbers:
All Customers Except for Hellertown
For Hellertown Customers with Exchanges:
(484) 851, 852, 853, 856, 858, 859
(610) 456, 748, 838
From your own phone with no password:
If you have not yet assigned yourself a password, you can only access your mailbox from your own phone.
- Call the system access number.
No mailbox number or password
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You hear the mailbox summary |
From your own phone with your password:
- Call the system access number.
- Enter your password.
- Press
 .
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You hear a prompt asking you to enter your password.
You hear the mailbox summary |
From another phone with your password:
- Call the system access number
from any touch tone phone.
(If you are asked for a password,
press  , then proceed to step 2)
- Enter your mailbox number.
- Press .
- Enter your password.
- Press .
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You hear a prompt asking you to enter your mailbox number.
You hear a prompt asking you to enter your password.
You hear the mailbox summary. |
From another phone using your phone number:
- If this option is available on your system, call your own phone number from any touch tone phone.
- Press .
- Enter your password.
- Press .
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You hear your own greeting. (At this point you can leave a message.
You hear a prompt asking you to enter your password.
You hear the mailbox summary. |
Accessing a family or group submailbox:
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To access a submailbox, you use the same system access number as the main mailbox, then your private password for your submailbox.
- Follow the steps for accessing a mailbox from your own phone or from any touch tone phone.
- When prompted for your password, enter your personal password for your submailbox.
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You hear a prompt asking you to enter your password.
You hear the mailbox summary for your submailbox. |
Unsuccessful mailbox access:
- If you make a mistake while accessing your mailbox, you will hear a help prompt telling you what to do. After several unsuccessful attempts, you will be disconnected.
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After to many incorrect mailbox attempts, the mailbox will be locked as a security precaution. Your callers can still leave messages while you are locked out. If your mailbox is locked, contact your service representative. |
Unsuccessful mailbox access:
- When you are finished using call answering, you can hang up. If you do not want to hang up, but would like call answering to disconnect (so you can make a second call),
press at the main menu.
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