Click on the name of the calling feature for descriptions and instructions on their use.
Calling Features (Recurring Charges Apply)
Recurring charges apply. View rates page
Calling Features (Per Use Charges Apply)
| Call Trace | Return Call | Repeat Call |
| Priority Call | Selective Call Acceptance | Selective Call Rejection (SCR) |
| Selective Call Forwarding |
Recurring charges apply. View rates page
Nonrecurring Charges:
A one time, nonrecurring charge applies to the connection of Custom Calling Services. This charge does not apply when a line connection charge is incurred. One charge applies per line, per order regardless of the number of services being changed or added.
Residence order charge, per line $ 7.00 (1).
(1) Initial per line blocking and Anonymous Call Rejection is provided at no charge upon customer request. This nonrecurring charge would only apply for subsequent requests for Caller ID Blocking (Per Line) and Anonymous Call Rejection for the same customer at the same address. The non-recurring service charge for Line Block will not be applied to victims of domestic violence, the staff of domestic violence program agencies (when involved in domestic violence counseling), and emergency service personnel (while in the performance of their duties).
Other Services Available:
Non-Published Number - $0.50 per month
- A telephone number is "non-published" when it is omitted from the directory and also from the information lists of the Telephone Company
- This charge will continue while the directory containing such listing is in effect
- The charge will be terminated: if the main station telephone service is terminated;
- upon death of listed party;
- listed party subscribes for service in his own name;
- moves to a location where he is not accessible to the subscriber’s station.
- Acceptable listings are limited to the real names of individuals, partnerships, or corporations and/or names under which such individuals, partnerships or corporations actually conduct their business.
Additional Listings - $0.25 per month
- This charge will continue while the directory containing such listing is in effect.
- The charge will be terminated:
- if the main station telephone service is terminated;
- upon death of listed party;
- listed party subscribes for service in his own name;
- moves to a location where he is not accessible to the subscriber’s station.
- Acceptable listings are limited to the real names of individuals, partnerships, or corporations and/or names under which such individuals, partnerships or corporations actually conduct their business.
For complete instructions click here for the user guide page.
How Call Answering Works:
Call Answering answers a call.
A call is answered by Call Answering when you do not answer your phone after a designated number of rings, or when you are already on the phone.
The message is stored in your mailbox.
The caller hears your greeting and can then leave a message. The message is stored in your mailbox until you listen to it. You can then delete the message or keep it to play again later.
How your mailbox works.
Your mailbox contains your messages, your personalized greeting, and your password. You can access your messages from your home phone or any other touch-tone phone by calling a system access number to reach your mailbox. You also record your greeting and create your password through your mailbox. Members of a family or any other group can have private sub mailboxes with their own password and greeting. All the interaction with the Call Answering system is confidential: no one else has access to your mailbox.
Call Answering guides.
At each step, prompts tell which key to press or what your options are.
Your telephone.
Any telephone works with Call Answering; no special equipment is required. For complete system use, a touch-tone telephone is required.
Call Answering Terms:
Caller - A person calling your telephone.
Greeting - The outgoing message that your caller hears.
Keypad - The buttons on the face of a touch tone telephone.
Mailbox - The information storage function of call answering. (The mailbox is not a physical box: it is part of the system's electronic storage capacity.)
Submailbox - The private mailbox of a family or group member.
Mailbox number - The mailbox identification number that is assigned to you by your service representative.
Main menu - The first selection of features available when you first access your mailbox.
Message - The incoming message from your caller.
Password - The private series of numbers or letters that you assign to yourself for access to your mailbox.
Prompt - A message or instruction from the system.
Helpful Hints:
Using this guide.
This guide has been set up to help you learn and use call answering as quickly and easily as possible. The main sections contain a brief explanation, followed by numbered steps showing you what to do and what the effect will be. Some of the features described in this guide are options that may be available on your system. Ask your service representative about these options.
Getting help.
If you need help at any time while using call answering, press "0" . The help is content-sensitive. This means that when you press the help key, you get help for the feature you are using.
Call Answering numbers.
Keep a record of your call answering access numbers. Do not show your password.
System access number: (610)799-0021
Allows you to refuse calls from those who have blocked their numbers.
How it works:
When activated, any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls - and they should remove Blocking and call back. All other calls will ring through as usual.
To turn on the service
- Pick up the handset and listen for the dial tone
- Press: *77 (on a rotary phone, dial 1177)
- Listen for the confirmation tone or announcement, hang up the handset
To turn off the service
- Pick up the handset and listen for the dial tone
- Press: *87 (on a rotary phone, dial 1187)
- Listen for the confirmation tone or announcement. Hang up the handset
Note:
- Available free to all residences and businesses who subscribes to caller ID
- You will not be notified when or how many calls have been rejected
- Blocked calls routed to the ACR announcement will not be rated as completed calls. To complete a call to a Caller ID subscriber that has activated ACR:
- place the call by unblocking the telephone number, or
- place the call through an operator which may involve charges in addition to the cost of the call
- The live operator surcharge will be waived for customers of the Ironton Telephone Company who are victims of domestic violence, the staffs of domestic violence program agencies (when involved in domestic violence counseling) and emergency services personnel (while in the performance of their jobs)
- If the operator surcharge cannot be waived when the call is being placed, the Company will, upon notification, credit the live operator surcharge amount to the aforementioned party's telephone bill
- Furthermore, should alternative methods become available in the future which permit the aforementioned to access the ACR party without revealing the caller's telephone number, the Company will waive any additional charges associated with such alternative methods
Caller ID is an optional feature that allows a subscriber to see the telephone number of an incoming call displayed on the customer provided display unit. The telephone number of an incoming call will display between the first and second rings. Caller ID service works only on calls that originate and terminate in central offices which are equipped and have SS7 connectivity. Caller ID is available to customers by monthly subscription only, and provides unlimited use of this service.
As facilities permit, Caller ID Service will be provided to Residence and Business One-Party service, CENTREX and PBX Trunks. For calls originating from a line within a multi-line hunt group, only the main number will be delivered to a Caller ID subscriber's display unit.
The telephone numbers that will be displayed on a Caller ID subscriber's display unit include listed, non-listed and non-published telephone numbers.
Telephone numbers that will not be displayed to the Caller ID subscriber are:
- Calls from customers who use PER-CALL Blocking or subscribe to PER-LINE Blocking
- Calls from customers located in central offices not part of the SS7 Signaling System
- Calls placed through an operator. When these types of calls are received by a Caller ID subscriber, their display unit will notify them that the calling telephone number is unavailable
Caller ID Deluxe is an enhancement of Caller ID Service. Caller ID Deluxe is an optional feature that allows the subscriber to view the telephone number of an incoming call and the name of the person listed as the holder of that telephone number on a customer provided display unit before the call is answered. The telephone number and name of an incoming call will display between the first and second rings. Caller ID service works only on calls that originate and terminate in central offices which are equipped and have SS7 connectivity. Caller ID is available to customers by monthly subscription only, and provides unlimited use of this service.
The telephone numbers that will be displayed on a Caller ID subscriber's display unit include listed, non-listed and non-published telephone numbers.
Telephone numbers that will not be displayed to the Caller ID Deluxe subscriber are:
- Calls from customers who use PER-CALL Blocking or subscribe to PER-LINE Blocking
- Calls from customers located in central offices not part of the SS7 Signaling System
- Calls placed through an operator. When these types of calls are received by a Caller ID subscriber, their display unit will notify them that the calling telephone number is unavailable
Blocks the delivery of your name and number to the location you are calling. Caller ID Per-Line Blocking does not prevent the delivery of telephone number to 911 emergency service providers.
How to use Per Call Blocking:
- Pick up your handset and listen for the dial tone
- Dial: *67 (On a rotary phone, dial 1167)
- Dial the number you're calling as usual
- The person you have called will not be able to see your number displayed on their display screen. Instead, the word "private" or "anonymous" will be displayed
How to deactivate Line Blocking:
To allow your number to be displayed when subscribed to Line Blocking.
- Pick up your handset and listen for the dial tone
- Dial: *67 (On a rotary phone, dial 1167)
- Place your call as normal
Note:
- You must dial *67 each time you wish to place a call using Per Call Blocking, otherwise your name and number will be released to the person receiving your call
- Line Blocking - this feature can be ordered allowing the placement of automatic blocking on all of your calls
- These features are available free to all residences and businesses
- A $10.00 charge will be charged if you remove and reinstall Line Blocking
Blocks the delivery of your name and number on a permanent basis. This service can only be added or removed by placing an order with the Telephone Company. When this service is removed, the line is automatically converted to the Per-Call Blocking capability. Caller ID Per-Line Blocking does not prevent the delivery of telephone number to 911 emergency service providers.
How to deactivate Line Blocking on a per call basis:
To allow your number to be displayed when subscribed to Line Blocking.
- Pick up your handset and listen for the dial tone
- Dial: *67 (On a rotary phone, dial 1167)
- Place your call as normal. Upon hanging up, the unblock feature turns off
Per-Line Blocking is not available to public, semi-public, and COCOT telephones in the company serving area.
Lets you know when someone is trying to reach you while you are on a call.
How Call Waiting Works:
- A special tone will sound when a second call is coming in
- Press and release the receiver button to answer the second call
- To return to your first caller, just press and release the receiver button again
- You can switch between callers as often as you like
- Each conversation is private and it can not be heard by the other caller
To Deactivate call Waiting:
- Pick up your receiver and wait for dialtone
- Dial: *70
- Hang up receiver after you hear confirmation tone
Allows you to forward all of your calls to a specific number, while still being able to make outgoing calls. This number can only be changed by a Customer Service Representative upon approval.
Available Call Forward Options:
- Call Forward Busy Line
- Forwards your calls to a specific number when your line is busy
- Call Forward Don't Answer
- Forwards your calls to a specific number when you don't answer the call
These Call Forwarding Options are needed for Answer Call.
Allows you to forward all of your calls to a specific number, while still being able to make outgoing calls.
How to use Call Forward Variable:
- Pick up the handset and listen for the dial tone
- Dial: *72 (On a rotary phone, dial 1172)
- Dial the number to which you want the calls forwarded
- Wait for the forwarded party to answer. In order for Call Forwarding to become active, keep the connection for at least six seconds
- If the number you dialed is busy or does not answer, hang up and repeat steps 1 and 2
- *72 or 1172 on a rotary/dial pulse phone. You will hear two short tones when Call Forwarding has been activated
To Deactivate Call Forwarding:
- Pick up the handset and listen for the dial tone
- Dial: *73 (On a rotary phone, dial 1173)
- When you hear two short tones and a dial tone, Call Forwarding is cancelled
Note:
While your calls are being forwarded, your telephone will ring briefly each time your number is dialed.
You cannot answer calls while call forwarding is active.
Call Forwarding will remain active until it is deactivated.
Call Forward Remote Activation
Call Forward Remote Activation allows subscribers to activate or deactivate all types of Call Forwarding or to change the forward-to destination when subscribers are at a remote location. Call Forward Remote Activation can be accessed from any touch-tone telephone simply by dialing the access code and a personal identification number (PIN) assigned by the telephone company. If Call Forwarding is already in effect, the forward-to number can be changed by dialing the access code, the PIN and the new forward-to destination.
A call to your number will automatically forward to another number. This number is programmed in our switch by a Central office Technician. It is a fixed number and it can only changed by the customer by contacting a customer service representative.
Know who the call is for - as soon as it rings.
How it Works:
Up to four different phone numbers can be assigned to your telephone line. Use one number for adults ... a separate number for a home business ... and another for the children. You can answer the phone differently for each call.
To Use:
- When someone dials your main telephone number, you'll hear normal ringing(one long ring)
- When someone dials any of the other telephone numbers, you'll hear a special ring that identifies that number (such as two short rings)
- Wait until the full ring pattern is complete before answering. You'll know whether the call is for you - and how you should greet the caller
If you also have Call Waiting:
- If someone dials your main number while you're on the phone, you'll hear a normal Call Waiting tone
- If someone dials one of the other numbers, you'll hear a special Call Waiting tone that identifies that particular number
Note:
Only one conversation can be held at a time. Although you have more than one telephone number, you still only have one line.
Your telephone company determines how many different numbers can be assigned to your line.
Referral Service is available to all customers in the Ironton Telephone Company service area. This service will be provided for three months free of charge. A customer may request additional months not to exceed one year total.
Centrex is a network based telephone system that uses central office switching equipment. Its many features allow customer to handle, direct and manage all of customer calls more efficiently. Centrex provides many PBX like service features without PBX equipment.
Home Intercom allows you to use the extensions in your home telephone line as an intercom. This service is available only on residential service.
3-Way Calling allows you to talk to three people at once, by adding one other subscriber to your existing telephone conversation.
How to use 3-Way Calling:
- Press and release the receiver button to your first call on hold
- You will hear three beeps and then dialtone
- Dial the third party (You can talk without including the first call)
- To bring the first call back on the line, press and release the receiver button
All three parties will be in the conversation.
Allows you to trace the telephone number of harassing calls through the phone company. Only law enforcement officers may retrieve this information from the phone company.
How to use Call Trace:
- When you get a threatening or obscene call, depress the "switchhook" and release quickly. Listen for a special dial tone
- Dial: *57 (On a rotary phone, dial 1157)
- You will hear a preliminary announcement describing the Call Trace feature. Press (1) to proceed with the trace
- Listen for the confirmation announcement that the last call has been traced
- Hang up
- The number you traced will be recorded at the phone company. If you decide to follow up on the matter, contact the proper authorities
Note:
Call Trace should be used immediately after you hang up on the call you wanted traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
If you wish, you may still place outgoing calls before activating Call Trace.
A fee of $1.00 will be applied to your phone bill for each use.
Allows you to automatically dial the number of your last incoming call, whether you answered it or not. Please note, the Return Call feature will not return calls to blocked numbers.
How to use Return Call:
- Pick up your handset and listen for the dial tone
- Dial: *69 (On a rotary Phone, dial 1169)
- You will hear the number of the last incoming call
- To place the call, press 1
If the line is Busy:
- Hang up. Your phone will keep trying the line for up to 30 minutes
- A special callback ring alerts you if the line becomes free
- Pick up the handset to automatically place the call
To Deactivate:
- Dial: *89 (On a rotary Phone, dial 1189)
Note:
Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or lines using Call Forward and some other call services.
You may still place and receive calls while waiting for a busy line to become free.
A fee of $.50 will be applied to your phone bill for each use.
Monthly subscription rates are available upon request.
Redials a busy number for you, then alerts you when it is available. Continuous Redial can check as many as 12 busy lines at once for you.
How to use Repeat Call:
- When you hear a busy signal, depress the "switchhook" and release quickly. Listen for a special dial tone. If you've already hung up, just pick up the handset again and listen for a normal dial tone
- Dial: *66 (On a rotary Phone, dial 1166)
- If the line is still busy, hang up. Your phone will check the number for up to 30 minutes
- A special callback ring alerts you if the line becomes free
- Pick up the handset to automatically place the call
To Deactivate:
- Dial: *86 (On a rotary phone, dial 1186)
Note:
To restart the 30-minute clock, repeat steps 1 through 3.
Service does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or on lines where Call Forward and some other call services have been activated.
You may still place and receive calls while waiting for a busy line to become free.
A fee of $.50 will be applied to your phone bill for each use. Customers who chose the pay-per-use option will be billed whether or not the call is completed. Monthly subscription rates are available upon request.
Allows you to create a list of 31 important numbers that you can identify by a special ring. When a call is received from one of the pre-determined telephone numbers, the customer is alerted with a distinctive ringing pattern. If the customer also subscribes to call waiting tone and the call arrives while the line is busy, a distinctive call waiting tone accompanies the incoming call. Calls from telephone numbers not included on the screening list will produce a normal ringing pattern or call waiting tone.
How to use Priority Call:
- Pick up the handset and listen for the dial tone
- Dial: *61 (On a rotary phone, dial 1161)
- Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forwarding list
- Choose from the following options
- Dial: 3 to tun on/off
- Dial: 1 to review your list
Adding the last caller to your list:
- Dial: #01# (On a rotary phone, dial 1201)
Adding a number to your list:
- Pick up the handset and listen for the dial tone
- Dial: *61 (On a rotary phone, dial 1161)
- Dial: #
- Dial the number you are accepting
- Dial: #
Removing a number from the list:
- Pick up the handset and listen for the dial tone
- Dial: *81 (On a rotary phone, dial 1181)
- Dial: *
- Dial: the number to be removed
- Dial: *
To hear instructions again:
- Dial: 0
Notes:
Identify calls intended for your teens or important calls you need to answer.
Casual use - $0.50 per day.
Your selected calls will have a specialized ring. Call Waiting will have a matching distinctive tone.
You do not have to use a complete list for this service.
Allows you to create a list of up to 31 numbers. Only those callers on your list will ring onto your line. When someone not on your list tries to call you, they will be notified that you are not accepting calls from them at this time.
To access or turn on/off Selective Call Acceptance:
- Pick up the handset and listen for the dial tone
- Dial: *64 (On a rotary phone, dial 1164)
- Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forwarding list
- Choose from the following options
- Dial: 3 to turn on/off
- Dial: 1 to review your list
Adding the last caller to your list:
- Dial: #01#(On a rotary phone, dial 1201)
Adding a number to your list:
- Pick up the handset and listen for the dial tone
- Dial: *64 (On a rotary phone, dial 1164)
- Dial: #
- Dial the number you are accepting
- Dial: #
Removing a number from the list:
- Pick up the handset and listen for the dial tone
- Dial: *64 (On a rotary phone, dial 1164)
- Dial:*
- Dial the number to be removed
- Dial:*
To hear instructions again:
- Dial: 0
Notes:
Casual use - $0.50 per day.
You may press 1, 0, # or * at any time rather than waiting for the voice instructions.
You do not have to use a complete list for this service.
Allows you to create a list of up to 31 numbers. When activated, all callers on your list will hear an announcement that you are not accepting calls at this time. All other calls will ring through as usual. If a person on customers call block list calls subscriber from a different directory number, that call will not be blocked unless that number is also on your list.
To access or turn on/off Selective Call Rejection:
- Pick up the handset and listen for the dial tone
- Dial: *60 (On a rotary phone, dial 1160)
- Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forwarding list
- Choose from the following options
- Dial: 3 to turn on/off
- Dial: 1 to review your list
Adding the last caller to your list:
- Dial: #01# (On a rotary phone,dial 1201)
Adding a number to your list:
- Pick up the handset and listen for the dial tone
- Dial: *60 (On a rotary phone, dial 1160)
- Dial: #
- Dial the number you are accepting
- Dial: #
Removing a number from the list:
- Pick up the handset and listen for the dial tone
- Dial: *60 (On a rotary phone, dial 1160)
- Dial: *
- Dial the number to be removed
- Dial: *
To hear instructions again:
- Dial: 0
Notes:
Casual use - $0.50 per day.
You do not have to use a complete list for this service.
Allows you to create a list of up to 31 numbers, and program a forwarding number. When someone on your list calls you, their call will ring at the forwarding number location. All other calls ring into your line as normal.
How to use Selective Call Forward:
- Pick up the handset and listen for the dial tone
- Dial: *63 (On a rotary phone, dial 1163)
- Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forwarding list
- Dial: 3 to turn on/off
- Enter the number you are call forwarding to
- Dial: # to review your list
To enter your "forward-to" number:
- The first time you turn on the service, you will be asked to enter the number you would like your special calls forwarded to. From then on, the system will remind you of the current "forward-to" number
- Dial: 1 if number is correct
- Dial: 3 if you wish to change the current "forward-to" number
Adding the last call to the list:
- Dial: #01# (On a rotary phone, dial 1201 and wait for announcement)
Adding a number to the list:
- Dial: #
- Enter the telephone number
- Dial: # (on a rotary phone, dial 12 for #)
Removing a number from the list:
- Pick up the handset and listen for the dial tone
- Dial: *
- Dial: * (On a rotary phone, dial 11 for *)
To hear instructions again.
- Dial: 0
Notes
Casual use - $0.50 per day.
You may press 1, 0, # or * at any time rather than waiting for the voice instructions.
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Coplay, PA 18037-9608
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Phone: 610-799-3131
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Phone: 610-799-0025
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