Norstar Remote Utilities (NRU) is a PC-based software application that provides complete remote maintenance and administration capabilities for all Norstar systems. With NRU, any programming that you do on site (excluding voice recordings) can now be done remotely, eliminating the need for a site visit. For example, NRU allows you to complete the following system changes from a remote site:

• Change the features programmed on the buttons of individual telsets
• Update the system speed dial list
• Back up system data
• Restore system programming from a back up
• Add, remove or change telephone DNs
• Change system options

Norstar Remote Utilities provides a cost effective method to administer remote Norstar systems, troubleshoot, perform system diagnostics and implement system move, adds and changes.

• Simplified Programming
  • Programming On-site or Remotely
  • Pre Staging Installation
  • Programming Off-Line

• Customer Satisfaction
  • Faster Response Time
  • Less Downtime
  • Easier Customization

• Reduced Cost of Ownership
  • Operational Savings
  • One Stop Voice and Data Maintenance
  • Innovatory Control

• Increased Productivity
  • Faster Programming
  • No Travel to Site
  • Remote Diagnosis

• For Online Programming
  • Remote via Dial-Up or IP
  • Onsite via RS-232 (serial)

ICS Tools:

Remote Set Familiar set UI via buttons & display Real time programming
Browser Split screen view of all parameters Explorer Real time programming
Backup & Restore Fast Backup or Restore of system programming Raw NVRAM image No ability to modify data Disaster recovery Site duplication