New business features in X11 Release 19 offer a collection of station activated call handling capabilities that provide the user with more flexibility while insuring system security is maintained. Call center enhancements enable the Meridian 1 system to provide more information to agents and supervisors improving call management and efficiency. Improvements in the Operations, Administration & Maintenance (OA & M) area support faster system installations, fewer service calls, and better customer responsiveness. ISDN Basic Rate Interface and Networking opens the door to more standardization and increases system capabilities.

Business Features:

• User Selectable Call Redirection: Select and change call redirection DN from the user set. Select number of rings before the call is redirected from user set or administration terminal.
• Call Forward Reminder Tone: A distinctive dial tone alerts analog set users that the phone is forwarded.
• Internal Call Forward: Allows internal calls to be forwarded while external calls ring through.
• Station Specific Authorization Codes: Defines authorization code access for each station.
• Handsfree Voice Call: Optionally allow either handsfree answerback or manual answerback for Voice Call and Intercom (with Voice Option) features.

Call Center Enhancements:

• ACD Display Queue Enhancement: Shows call center queue status on the agent set:
  • Number of calls waiting in queue
  • Number of agents staffed in the queue
  • Longest wait time of a call in queue
  • Number of virtual calls overflowed from other queues
• ACD Display: Displays new screens "Logged Out" and "Not Ready" when appropriate.
• DNIS Enhancement: Redisplays DNIS information on a terminating set after call modification over auxiliary processors and/or remote switches.

Operations, Administration & Maintenance:

• Single Terminal Access: Provides convenient, centralized access for the administration of Meridian 1 and application processors, such as Meridian Mail, Meridian Max, CCR, and Meridian Link from a single terminal.
• Multi-User Login: Allows up to three users to log-in to the Meridian 1 for administration purposes.
• Overlay Restructuring: Enables direct access to gateway prompts for more efficient changes to the configuration record and lets the administrator enter commands in one overlay to be executed in another.
• Fault Management: Provides Alarm Filtering, Formatted Output and, for Option 81, System Message Lookup Utility:
  • OA&M Feature Improvements
  • System Security
  • System Installation
  • System Maintenance
  • Print Enhancements

Networking Features:

• B8ZS on DTI: Allows Digital Trunk Interface loops to be configured for Bipolar with 8 Zero (B8ZS)/Extended Superframe (ESF) line encoding.
• Transparent Data Networking: Allows data calls to tandem through multiple Meridian 1 systems before terminating onto the public network. SDI on MSDL - Supports SDI applications on the Multi-purpose Serial Data Link (MSDL).

ISDN Basic Rate Interface:

• Meridian 1 Packet Handler: Provides an integrated solution for packet data transmission. Allows users to take advantage of ISDN BRI packet data applications cost effectively.
• Basic Rate Signaling Concentrator: Supports up to 100% ISDN BRI lines.
• National ISDN Support: Supports basic calling services and supplementary features, including Conference.
• M5209 ISDN BRI Telephone: New addition to the ISDN BRI terminals portfolio.